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Refund Policy

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1. Overview

At Dsmart Electrical, we take pride in delivering high‑quality electrical, solar, and security services. If something isn’t right, we aim to resolve it quickly, fairly, and professionally. This Refund Policy explains when refunds may be issued and how we handle requests.

2. Services Covered

This policy applies to all services provided by Dsmart Electrical, including:

  • Electrical installations

  • Electrical testing & inspections (EICRs)

  • Solar PV and battery storage installations

  • EV charger installations

  • CCTV and security systems

  • Maintenance, repairs, and call‑outs

3. Eligibility for Refunds

Refunds may be considered under the following circumstances:

3.1 Work Not Completed

If Dsmart Electrical is unable to complete the agreed work due to our own fault or circumstances within our control, you may be entitled to a full or partial refund.

3.2 Work Completed Incorrectly

If work is found to be defective or non‑compliant with relevant standards (e.g., BS 7671), we will first offer:

  1. A free rectification visit

  2. Replacement of faulty workmanship or materials

If we are unable to rectify the issue, a partial or full refund may be issued depending on the circumstances.

3.3 Overpayments

Any accidental overpayments will be refunded in full once verified.

4. Non‑Refundable Situations

Refunds will not be issued in the following cases:

  • Work has been completed to the agreed specification

  • Issues arise due to customer‑supplied materials

  • Damage caused by third parties after installation

  • Changes in customer preference after work has begun

  • Call‑out fees where the engineer attended and provided a service

5. Deposits

Deposits paid for installations or large projects are used to secure materials, labour, and scheduling. Deposits are refundable only if:

  • Work has not yet begun and

  • Materials have not been ordered

If materials have been purchased, the refundable amount will be reduced accordingly.

6. Materials

Materials purchased specifically for your project cannot be refunded unless:

  • They are unused

  • They are in resaleable condition

  • The supplier accepts their return

Any restocking fees will be deducted from the refund.

7. How to Request a Refund

To request a refund, please contact us with:

  • Your name and contact details

  • The service or installation date

  • A brief explanation of the issue

  • Any supporting photos or documents

We will acknowledge your request within 2 working days and aim to resolve all refund enquiries within 14 days.

8. Method of Refund

Approved refunds will be issued using the same payment method originally used unless otherwise agreed.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

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