Privacy Policy
Last updated: 27/12/2025
Dsmart Electrical (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, submit an enquiry, or use our services.
By using this website, you agree to the practices described in this policy.
1. Who We Are
Business Name: Dsmart Electrical
Location: Ellesmere, Shropshire, UK
Email: hello@dsmartelectrical.co.uk
Phone: 07857448654
We act as the Data Controller for the personal information you provide.
2. Information We Collect
We may collect the following types of personal data:
Information you provide directly
Name
Email address
Phone number
Address (for site visits or quotations)
Details about your property or project
Any information submitted through contact forms, email, or phone enquiries
Information collected automatically
IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and similar technologies (see Section 10)
Information from third parties
Referral partners (if applicable)
Product manufacturers (e.g., for warranty registration)
3. How We Use Your Information
We use your personal data to:
Respond to enquiries and provide quotations
Deliver electrical, solar, and EV services
Manage appointments and communicate project updates
Process payments and issue invoices
Register product warranties with manufacturers
Notify building control or certification bodies where required
Improve our website and customer experience
Meet legal, regulatory, and insurance obligations
We only process your data when we have a lawful basis, such as consent, contract fulfilment, or legitimate interest.
4. Sharing Your Information
We do not sell your personal data.
We may share your information with:
Product manufacturers (for warranty registration)
Subcontractors or specialists working on your project
Payment processors or accounting software
Certification bodies (e.g., Part P, MCS, building control notifications)
IT, hosting, or website service providers
All third parties are required to keep your information secure and use it only for the purpose provided.
5. How We Store & Protect Your Data
We take data security seriously. Measures include:
Secure, encrypted devices
Password‑protected systems
Restricted access to authorised personnel
Secure cloud storage where applicable
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including legal, regulatory, and warranty obligations.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (where legally permissible)
Object to or restrict processing
Request data portability
Withdraw consent at any time
To exercise these rights, contact us at hello@dsmartelectrical.co.uk
7. Marketing Communications
We may send occasional updates or service information if you have opted in.
You can unsubscribe at any time by contacting us.
We do not send unsolicited marketing.
8. Links to Other Websites
Our website may contain links to external sites. We are not responsible for their content, security, or privacy practices. We recommend reviewing their privacy policies.
9. Children’s Privacy
Our services are not directed at children, and we do not knowingly collect data from individuals under 16.
10. Cookies
Our website may use cookies to:
Ensure essential site functionality
Improve performance and user experience
Analyse website traffic
You can manage or disable cookies through your browser settings.
For more details, please see our Cookie Notice.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: hello@dsmartelectrical.co.uk